Administrator on Duty

(718) 240-5631

You probably know that concerns are easily sorted out at Brookdale during business hours.  From 9 a.m. to 5 p.m., Monday through Friday, The Brookdale University Hospital and Medical Center (like any typical business) is fully staffed by senior professionals from executive administrators to supervisors in all aspects of the delivery of health care.

Unlike ordinary businesses, however, patient care at Brookdale continues 24 hours a day, seven days a week, 365 days a year.  And, even on holidays or in the wee hours of the morning, there is one office at Brookdale that never closes--the Administrator on Duty (AOD).

During off hours the AOD is appointed the senior voice for the entire institution.  There's always someone watching the ship, whether it be during a major emergency or when a family needs immediate answers that perhaps the on-duty nursing and support staff cannot provide.

After hours, the Administrator on Duty also handles urgent questions from the police, and the many city agencies that deal with hospitals.  He or she will be present during a medical crisis to coordinate personnel, such as from nursing, anesthesia, transportation or radiology--or just to listen to a patient and their family, if necessary. The AOD can answer questions about anatomical gift donation or autopsy - or get the right person to answer the question.

The Administrator on Duty serves as a liaison or referral service for all hospital related questions. The Administrator on Duty is sort of like a traffic cop, and like traffic cops who magically appear and untangle the intersection's snarl, the AOD can be a patient's best friend.